Food, Drinks and Allied Workers Union (FDAWU), together with Singapore Hotel Association (SHA) and National Trades Union Congress (NTUC) celebrated 91 outstanding hospitality workers at the annual Employee of the Year Award with Minister of State Mr Alvin Tan.

Our own veterans from Orchard Hotel, M Hotel Singapore and Copthorne King’s Hotel were among these veterans who have dedicated over 40 years to the hospitality industry, embodying dedication, warmth, and resilience. Here they are.

Mr Lee Yong Zhen, Assistant Banquet Manager from Orchard Hotel, consistently exceeds expectations through his meticulous planning and a strong focus on the guest experience. His proactive suggestions for improving banquet workflows and his unwavering commitment to service excellence have earned him over 10 guest compliments in a single year.

Ms Lalitha Muniandy, a waitress at Princess Terrace, Copthorne King’s Hotel, always go above and beyond in delivering exceptional service. She went the extra mile by organising a mini surprise birthday celebration for a guest, providing informative explanations of the menu and offering attentive follow-ups to create a memorable and heartwarming experience.

Mr Rubendharan Silvarajan, a porter at M Hotel Singapore, is the first face guests see upon arrival, and the last at departure. His true impact lies in his extraordinary attitude. He provides personalised recommendations, handles luggage, and goes the extra mile to resolve guest issues. He is often praised for his warmth and courtesy in guest reviews, while colleagues admire his quiet leadership and dependable presence.