Born and raised in Guerrero, Mexico, Ms Sara Roman, 56, moved to Chicago 37 years ago with faith, courage and a determination to build a better future. She joined Millennium Hotels and Resorts in 1999 and has since worked as a room attendant at the Millennium Knickerbocker for the past 27 years, demonstrating unwavering dedication and a consistently positive attitude. Sara takes great pride in her work, and her efforts have not gone unnoticed—guests frequently leave heartfelt notes in appreciation of her exceptional service. Today, she continues to give her best each day, inspiring both guests and colleagues alike.

Q) Please share with us more about yourself.
I am from Guerrero, Mexico, and moved to Chicago 37 years ago. I first worked in a factory but later decided to change my career and join the hospitality industry. In November 1999, I started working at Millennium Knickerbocker as a Room Attendant. This November, I will be celebrating 27 years at this hotel.

Q) What does a typical day at work look like for you?
I wake up early, get ready for work and have breakfast before arriving on time. I then prepare my tools and head up to the floors to clean the rooms assigned to me for the day.

Q) What has inspired you to stay with the hotel for so many years?
I am motivated to give my best every day to both guests and coworkers, and to make everyone feel at home.

Q) What do you enjoy most about your role and working at the hotel?
I enjoy seeing guests satisfied after I clean their rooms and knowing they are happy with the service I provide.

Q) What is your most memorable guest encounter?
I remember when Mexican TV actress Victoria Ruffo stayed with us—she was very nice and friendly. I also met Jorge Campos, a former player of the Mexican national soccer team, who was also very kind.

Q) What are the lessons you have learned from more than 30 years in hospitality?
I have learned how to be a better person by doing my job every day with a genuine smile, creating memorable stays for our guests and encouraging them to return.

Q) A personal reflection on how the hotel and city have evolved
It is a historic hotel with a great legacy and an excellent location near the Magnificent Mile.

Q) What do you like to do outside of work/in your free time?
I enjoy taking care of my grandson, cooking for my family, and spending quality time with them, especially on my days off.

Q) Can you share some advice to new team members starting their careers in hospitality?
Success comes with sacrifice, dedication, responsibility and hard work. Stay committed, believe in yourself, and always do your best.